When one day you open Spotify but you see that your Spotify account is deleted without no reason, you might panic and have no idea what to do. Apparently, you are not alone as there are a few users who have experienced the same issue.
If you are in this kind of situation, the community recommends you to contact the customer support of Spotify. Then, how to contact the customer support of Spotify? Find out the methods to do it below.
For those who want to contact the customer support of Spotify. It is better for you to do it online. If you have an issue with your account, such as your account getting deleted, the only ways that you can do it is to either get in touch with the customer support team of Spotify via their social media accounts or by filling out a Contact Us form that is able to be found on the official website of Spotify. More detailed information about these methods can be found below. If you are wondering if there is a phone number to call to talk to them directly, the sad news is that there is no one.
Method 1: Sending a message through Facebook
If you own a Facebook account, you can use it to show your complaint or to ask for help on the official support page of Spotify. To be able to do it, all that you have to do is to simply go to the official support page of Spotify, click the blue Send Message bar, and write down your issue in the message box. The support page of Spotify can be found here: https://www.facebook.com/SpotifyCares/. As you are contacting Spotify about an issue that is related to your account, it will be needed for you to include your email address that is attached to your Spotify account in your message. Usually, it takes a few hours for the team of Spotify on Facebook to reply to queries.
Method 2: Sending a tweet directed to the official Twitter account of Spotify on Twitter
If you are on Twitter, you can try to tweet something by including @SpotifyCares in your tweet. It is one of the best methods as it is usually the fastest way to get in touch with the customer service team of Spotify. If you prefer this way, make sure to not include any personal information such as your email address or your bank card number as it is risky and a bit dangerous. If you are kind of a private person and do not want the others to know about your issue, you might want to consider sending a direct message instead of sending a tweet. Once again, please explain the thing that you are currently experiencing as clearly as possible so that they can help you with your issue as soon as possible.
Method 3: Filling out a contact form on your account to ask a question
The next method to contact the customer support of Spotify is to fill out a contact form on your account to ask a question. In order to fill out a contact form, below is step by step to follow:
- The first thing that you need to do is to visit the Contact Spotify page at https:support.spotify.com/us/contact-spotify-support/.
- When you are on the page, click on the category that you have a question about.
- Please keep clicking on the links until a blue bar with the words “I still need help” is shown on the screen.
- Once you are done clicking on this bar, the last thing that you have to do is to enter your question into the message box.
Before trying to contact Spotify by filling out a contact form, it is better for you to do it on a desktop computer as it is the easiest to do that on that device.
Spotify is indeed popular and is one of the best music platforms. However, it does not mean it is perfect. Aside from the issue above, there are some other ones that usually happen. One of the most common is about logging in. Sometimes, it does not allow the users to log in even though these users are using the correct username and password. If one day you face this kind of issue, here are some methods that you can try:
Method 1: Checking your login details
Before trying the other methods, it is better for you to make sure that you are using the right login screen. For those who made your Spotify account by using your Facebook account, please tap Log in with Facebook. The same thing goes to those who created a Spotify account using an Apple account. So, if your Apple account was used when creating a Spotify account, you will have to tap Log in with Apple. As for those who created your Spotify account the normal way, which is by using a stand alone username and password, then the best thing that you have to do is to tap Login.
If you move outside a country, make sure to go to your profile page to change your country settings. When you are in a different country, you may occasionally face a few different kinds of login issues when trying to connect to your Spotify account. Basically, the options are limited to logging in to Spotify from the country you originally signed up or updating your country settings. If you keep failing when editing your settings, you are suggested to contact Spotify support right away.
Method 2: Resetting your password
For anyone who signed up to Spotify by using your Facebook account but your Facebook account is already deactivated, take note that it will be needed for you to reset your Spotify password. Here are all the steps to follow to reset it:
- First of all, you can use the password reset form that can be found here: https://www.spotify.com/us/password-reset/.
- Then, enter the email address that is associated with your Facebook account.
- After that, follow the on screen guide to be able to make a new password for your Spotify account.
- In case you get a message saying that your password link is not valid or if it is already used before, please open the reset link.
- Instead in the regular mode, do not forget to do it in the Incognito Mode.
If the issue is still there, you can also try to update the app, clear the cache, reinstall the app, and remove the third party app access.