When Earthlink Help Desk cannot solve your issues when working with Earthlink webmail, the next thing you may do is to contact Earthlink’s customer service, isn’t it? As you know that, contacting the Earthlink Customer Service can be a great way to find out the solutions for the problem you encounter.
However, not all problems should be complained to Customer Service, unless your problem is urgent. So, if you get an urgent problem that cannot be solved by the troubleshootings from the Earthlink Help Desk, it’s a great time to contact Earthlink Customer Service.
Contacting Earthlink Customer Service
To contact Earthlink customer service, you can do multiple ways including by phone, by live chat, by SMS, and also by mail. So, make sure to find the best method to contact Earthlink Customer Services as follow:
Making a call to Earthlink Customer Service is performed only when you’re in urgent condition. You can contact them by phone at 866-383-3080. However, each Customer Service division can be contacted in different numbers.
- Home Internet Support can be dialed at 888-327-8454 or SMS Texting at 833-458-4360 from 9:00 A.M to 10:00 P.M ET, 7 days a week.
- Home Internet Sales can be dialed at 866-383-3080 from 8:00 A.M to 12:00 A.M ET, 7 days a week.
- Business Support can be dialed at 844-356-5249 from 9:00 A.M to 11:00 PM ET, 7 days a week.
- Web Hosting Support can be dialed at 800-955-0186 from 9:00 A.M to 6:00 P.M ET, Monday to Friday.
By Live Chat
Aside from by phone, you can also contact the Earthlink Customer Service by Live Chat. This option works when you encounter a very very serious problem when working with Earthlink webmail or other services. You can try finding your best solutions by Support Live Chat that you can access here.
Support Live Chat will be available at 9:00 A.M to 10:00 PM ET, 7 days a week. Sales Live Chat will also be available from 9:00 A.M to 10:00 PM ET, 7 days a week.
Alternatively, if your problem is not urgent and still can be handled by Earthlink Help Desk, we think that complaining by phone or live chat is not necessary.
Because the Customer Service’s email address is not available, alternatively you can send mail to Earthlink office at 980 Hammond Dr. NE Suite 400 Atlanta, Georgia 30328 with phone number at 404-815-0770.
Okay, those are the methods that you can do if you want to contact the Earthlink Customer Service either by phone, by live chat, by SMS or also by sending mail.
Without Customer Services, How to Get Problem Solutions?
As we’ve mentioned above, if you have non-urgent issues, you can utilize the Earthlink Help Desk. However, it will provide the troubleshootings based on the issues you encounter. Because the Help Desk contains a bunch of questions for common problems that the users get, make sure you’re looking for the questions related to your problem when working with Earthlink webmail.
Here’s a list of questions provided on Earthlink Help Desk:
- How to set up an email server?
The Earthlink most common email settings can be found as follow:
|SMTP requires||YES: earthlink.net email address and password||YES: mindspring.com email address and password||YES: peoplepc.com email address and password|
|authentication||YES: ix.netcom.com email||YES: onemain.com email|
If you do not see your email domain on the list above, you can read Earthlink and Server Settings by Domain Name and get solutions through this page.
- How can you receive email, but cannot send it?
If you get an issue where you can receive email, but you cannot send it, what you should do is to ensure that your email program has the outgoing (SMTP) server set up correctly. Here are the following information that you should enter:
The Outgoing SMTP server must be smtpauth.earthlink.net. This input is also working for all email addresses.
You should put a check in the box for “My Outgoing SMTP server requires authentication” and then enter your entire email address and password for authentication.
Outgoing SMTP port number should be set with ‘587’. The port number commonly can be found under your email software’s Advanced Account settings section.
- How to set up Earthlink webmail on Ms. Outlook?
The settings for Earthlink email are more or less similar for all the Outlook versions, so you can just go on the following steps to set up the Earthlink email settings for Outlook. Here’s how!
- First, you need to open Microsoft Outlook.
- Then, click on the ‘File’.
- Tap on the ‘Account Settings’.
- After that, you need to switch the settings to ‘ON’.
- Click on the Next button.
- Select ‘Internet email Address’ and enter your EarthLink email address and your name.
- Then, go to ‘Account Type’ and select POP3.
Enter the following information:
The incoming email must be pop.earthlink.net.incoming
Port Value must be 995
- Click on the ‘Save’ button.
- Enter your Login Information
- Then, click on the ‘Test account settings’
- Last, you have to set up your EarthLink email account with Outlook if everything checks out then.
- Why can’t you check email?
When you cannot check an Earthlink email, the problem is commonly caused by entering the wrong username and password. So, make sure you sign in with your email address and enter the correct password after you check your Earthlink email at http://webmail.earthlink.net/.
- How to block an email address with spamBlocker?
To block an email address in spamBlocker using Earthlink webmail, the first thing you should do is to log into webmail. After that, click on the Edit button beside spamBlocker located in the left column. Then, you should click on the Settings tab.
Afterwards, you need to click the Blocked Sender List link under the Blocked Sender List category. Then, type the email address that you want to block in the next field beside the Block This Address or Domain button.
You surely can block a domain name by putting the domain name in the field as well. However, it will block anything which is coming from that domain, so ensure you do not block a domain you need email from. Last, click on the Save button.