As one of the users of Roblox, it is normal for you to wonder about so many things. One of the things that you might be wondering right now is whether Roblox saves credit card info. If you are wondering about this, actually you are not the only one as some other people are also wondering about the same thing. So, does Roblox save credit card info?
According to How To’s Guru, Roblox does not save credit card information. As informed on the official website of Roblox at https://www.roblox.com, every transaction on Roblox uses secure commercial grade encryption. It is stated that there is no way for the financial information to be accessed via user accounts. Besides, only several billing information are stored by Roblox for verification purposes.
For more information about Roblox and credit card information, visit the official website of Roblox at https://www.roblox.com. If you have something to ask, you can try to reach out to Roblox. There are a few ways to contact Roblox, as follows:
- Calling Roblox customer service
The first method to contact Roblox is to call the Roblox customer service number. The Roblox customer service line uses an automated menu system. When you dial the number, you will have to leave a voice message with your information. After that, you can just wait until you get a call from them. The number that you can dial is 888-858-2569. Feel free to call the number anytime you want as the service is available 24 hours a day and 7 days a week. On top of that, it is also toll-free so you do not have to worry about getting charged.
After calling the number mentioned above, you have to press 1 if you are under 18 years of age and need help. For those who are below 18, they will not talk to you over the phone. Instead, they will give you the information about where to find help online, including the guide on how to get to their customer support page. If you really need to talk to them, ask someone who is 18 or older to help you.
If you are 18 years of age or older, you can press 2. After that, you can just follow the automated menu prompts based on your issue, question or concern. From the automated menu, you will be able to get the information about your Roblox account, billing or software.
If you want to leave a message, the number that you have to press is 0 after pressing 2 (as this one is only available for adults). When it is done, wait until they call you back.
- Sending email to Roblox customer support directly
The second one is to send an email to Roblox customer support. If you are not the type of person who likes to talk directly to someone on the phone, this method is recommended for you. If you want to send an email to Roblox customer service, you can do it directly to [email protected]. Before sending one, you should know that this method may take longer to get a response. When sending one, make sure to include your name, account information, and any relevant billing information. Please try your best to be as detailed as possible.
- Submitting Roblox support form online
Another thing that you can do to get it in touch with Roblox is to fill out a form and then submit it. This kind of form is able to be found on the official website of Roblox. Here is the page where you have to go: https://www.roblox.com/support. When you are on the page, the first thing that you should do is to fill in your contact information at the top. All the things that you have to enter include your name, email address, and Roblox username. For those who are under 13, you are still able to use it by using the email address belonging to your parents. Then, confirm your email address by entering it twice. To confirm that it is correct, you are suggested to check the spelling. In the next step, choose the platform that you use and the category of your question. Due to the fact that the game is slightly different depending on the platform that you play it on, it will be needed for you to choose the platform that you use. Under that one, remember to choose the category of your issue or question. After that, write down the issue or concern at the bottom of the page. Just like sending email and calling the customer service number, please be as detailed as possible. Do not forget to include the details of an error message or to explain how the issue has occurred. Just in case needed, it is also better for you to make a note about the time the issue has occurred.
Talking about Roblox and credit card information, you may want to know the information about how to update it. If your card has expired, apparently, Roblox does not support updating cards on an existing membership. In this case, it will be necessary for you to buy a new one. If you want to use a different card, Roblox also does not support changing cards on an existing membership. Go make a membership purchase on your new card. Take note that if the membership buttons are gray, it means there is no way for you to purchase a new membership. For those who cannot log in, Roblox will not take your billing information via the support form or phone. However, they will be able to help you to log in so that you can make a change by yourself. In case you find a hard time while trying to log in, you are suggested to contact customer support. Feel free to use any method to contact them. Everything has been explained above. When contacting them, it is important for you to provide identifying information such as billing name and the last four digits of the card number.