FAQ: Common Questions & Answers
Is your PC giving you hard times? Are you experiencing frequent PC crashes and freezes that make web browsing impossible? Is your PC startup extremely slow? Are you getting dll, exe, activex errors? Don’t buy a new PC! PC Fix 2011 is the solution that will solve your PC problems forever. Find out why here!
A. The Windows Registry is a hierarchical database that stores configuration settings and options on Microsoft Windows operating systems. It contains settings for low-level operating system components as well as the applications running on the platform: the kernel, device drivers, services, SAM, user interface and third party applications all make use of the Registry. The registry also provides a means to access counters for profiling system performance. In other words, the Windows Registry is like your computer’s DNA.
Q. Can I clean up my PC registry by myself?
A. Yes, you can. If you desire to manually edit your PC registry in Microsoft Windows, you can do it by running regedit.exe or regedt32.exe in the Windows directory. However, careless registry editing can cause irreversible damage. Thus, performing backups of the registry before editing it is highly recommended by Microsoft and many industry experts (such as the authors and editors of leading trade magazines). Manual Registry editing requires a great deal of knowledge and it is a time consuming activity.
Q. What Does PC Fix Do?
A. PC Fix 2011 software utility removes configuration data from the Windows Registry that is no longer in use or that is unwanted on the system. Such data may include information left by software that has not been uninstalled completely from the computer, information that is no longer of use, or settings required for the operation of redundant programs. PC Fix 2011 scans the registry and picks out the unnecessary values in order to automatically delete or repair them. PC Fix will eventually optimize your Windows Registry, restore your PC optimal operating speed and condition so that your PC will simply run better and faster.
Q. When should I check up my computer?
A. Just like regular tuning and check-up keep a car running at its best, computers run more efficiently when they receive regular professional maintenance. Every time that you install, uninstall or you add, remove or change settings of Windows software programs in your computer, some remnants are left behind in your registry. The propagation of invalid registry keys, operational loops and broken commands is the main reason for computers to operate slower, return system errors, freeze or crash after some time from purchase (the time may range from a month to a year and it generally depends on the amount of operations made on a specific PC registry). We strongly advise to run a scan and repair invalid / broken registry entries at least once a week for optimal PC performance.
Q. Is PC Fix 2011 easy to use?
A. Absolutely, PC Fix 2011 is very easy to use as it features an extremely intuitive user interface that requires just a few moments to be fully understood. Operating the software is extremely simple and you will be impressed by how quick it is to repair and optimize your Windows registry. If you still think PC Fix is a little hard to understand, you may as well consult the software program User’s Guide; this will clarify any doubt you may have for sure.
Q. I enjoyed the free trial and I would like to upgrade to the program full version. How do I do that?
A. In order to unlock the program repair features (full version), launch PC Fix 2011, click on the “Register” tab on the top right corner of the user interface, insert the activation code in the appropriate field box and then click on the “Activate” button. At this stage, the repair features will be unlocked on all registry sections and you will be able to make your PC just perform as good as on the first day you got it. In order to get an activation code, click on the “Get activation code” button; you will be required to place an online order on our e-commerce platform. Once your payment is processed (credit card payments are immediate; bank transfers may be processed in 3-4 working days), you will receive a software activation code by email at the email address you used upon purchase.
NOTE: If you have not received any Activation Code email after purchase (and you have made sure that your payment was actually processed), please verify that:
- you typed your email address correctly;
- if the email address is correct, look up in your spam folder (sometimes our automatic activation code emails are delivered to spam folders by mistake).
If you misspelled your email address or you cannot find your activation code, please immediately contact us quoting your purchase order number to request a new activation code. We will send a backup code within 24 hours.
Q. Is there a guarantee on my purchase?
A. Absolutely! All orders are backed by our special 30 day Money Back Guarantee. Don’t worry! If you don’t receive the activation key immediately after purchase or you experience any technical problem with our software, just email us within 30 days and we will refund the full amount of your purchase. NOTE: refunds will be issued in compliance with our refund policy. The above mentioned “technical problem” refers to the functioning of PC Fix desktop application on your computer; we may reserve the right to refuse a refund request based on the only reason that PC Fix did not repair a specific computer error.
Q. I would like to buy a license. For how long is the software license valid for?
A. Forever. PC Fix is licensed on a “PC lifetime basis” (no recurring bills nor yearly license fees apply to our licenses). Lifetime PC licensing means that once PC Fix 2011 is installed and activated on a specific computer, it will be operational forever until you either dispose of that PC or you just uninstall PC Fix from that computer. NOTE: Since the license is granted on a PC basis, if your household or office is provided with multiple computers, you may consider getting a license for each PC (example: if you want to install PC Fix on 2 computers, you may purchase a 2 PC lifetime license). Special discounts are offered for multiple license packages.
Q. I have a technical problem that’s not related to my registry. Do you offer helpdesk support?
A. Yes. We offer unlimited helpdesk and technical support to all registered users for an additional $9.95. You may subscribe to this extra service upon purchase of our flagship software; if you do so, you will get free access to our Tech Department; our software engineers will be happy to reply to your technical questions and concerns to help you solve any technical problem you may experience with your PC. When you reach our friendly, knowledgeable tech representatives, please be as specific as possible about your problem, comment or concern (send us screenshots, error names, detailed descriptions, etc.) and we will do everything in our power to help you get rid your PC problems. Our customer support team is available for your convenience, Monday through Saturday, all year round. Feel free to contact us if you have any questions.
Q. Do I get software upgrades with PC Fix?
A. Yes, you certainly do. Upon purchase, you may subscribe to receive unlimited free upgrades for an additional $9.95. Our Research and Development team is constantly working on making PC Fix more and more effective by refining its Windows registry scanning algorithm and by adding new exiciting features. Upgrades are released on a regular basis. In order to get the upgrades released with the latest software version, simply click on the “Update” tab in the upper right corner of the software user interface. The program will automatically look up for the latest software release and auto-install it when available. This whole process requires just one click and a few moments to complete. Upgrading your PC repair tool has never been so easy.
Q. Is it possible to uninstall PC Fix 2011?
A. YES, anytime. If you ever decide to discontinue using PC Fix, no matter what your reason might be, please click on your Windows “Start” button (bottom left corner of taskbar), click on “All Programs”, select “PCFix” folder, click on “Uninstall PCFix”, give permissions to the uninstaller to operate, follow the instructions. At this point, PC Fix and all program references will be removed from your PC.
NOTE: you may alternatively uninstall PC Fix is by using the Control Panel. In order to do so, click on your Windows “Start” button (bottom left corner of taskbar), click on “Control Panel”, switch to “Classic View”, double click on the “Programs and Features” icon, locate and select “PCFIX” and then click on the “Uninstall” icon on top. At this point, just follow the uninstaller instructions. If for any reason you do decide to uninstall but cannot follow the above instructions, please contact our Customer Support for further assistance.
Q. Are my personal data safe during the registration and purchase process?
A. ABSOLUTELY! Confidentiality and privacy protection represent a top priority in our company. Your personal information will never be shared with any third party. The registration and purchase process is made 100% secure by the newest technology available for e-commerce transactions (256 bit SSL protocol encryption, McAfee and Verisign certification).

